Factory warranties: even the new items USUALLY do not have factory warranties. You must have a retail bill of sale to register for most warranty programs. They will not accept a invoice from a auction as a retail bill of sale. So no warranty of any kind should ever be expected even on brand new items. We deal with a lot of overstock items and shelf pulls (discontinued items) and also clean returns (someone did not like the colour or misguided freight) none of this however qualified for any warranty.
Our guaranty: We offer a 24 hour guaranty that any Item listed as “new” or “as new” or “working” is In fact working and complete unless the listing for it specifically states otherwise. This gives you 24 hours from the time the item is paid for to test it and let us know if anything is wrong. After 24 hours the funds are released to the consignor and we and you have ZERO recourse so please test the items. If you have us store the items or ship the items to you all guaranties are off. So if you can not pick up the item when paying for it or you need shipping please bid accordingly.
ASIS or “As found” condition: Any vintage or antique item should be considered in ASIS condition. We recommend to the consignors to give details as to the condition of items (working or at least list what is wrong if anything) but they often do not. Any item listed in as found or ASIS condition or any vintage or antique item that does not detail the condition of the item please consider it to be damaged in some way. You may not be able to see the damage in the photos either as our staff shoot thousands of photos every week so we miss stuff too. When we notice any damage we include it in the last photo and sometimes we edit the consignors description if we catch something that we feel needs to be mentioned. If the consignor says asis or as found and does not say what is wrong just assume the very worst and bid accordingly. This will teach the consignors to give better descriptions! If you bid blind on a asis item please do not have high expectations as we do not want you to be disappointed.
Ask questions if you are unsure before you bid and early in the week: open a support ticket and ask us to have a better look for you or arrange a preview time to view the item before bidding. Be sure to do this early in the week and not on Saturday or Sunday as we may not have time to reply to you and after 3pm on Saturday no one is at the shop until after the auction closes Sunday so by that time it is too late.
Bidders Remorse: If you get in a bidding war with another bidder and end up paying to much for an item or you did not read the description or assumed something that is not true this is affectionately called “BIDDERS REMORSE” In the auction world and it happens to us all at one time or another, some people don’t read the descriptions, some assume things, some just get caught up in the auction and find themselves bidding against someone else who also feels they “MUST OWN” that same item. Just please keep in mind we are not a retail store and we do not take items back cause you feel you paid to much for them OR you missed something in the description.
We do not set the prices… you do! We are not a retail store, we are the middle person in your transaction. We try to keep the consignors and the bidders happy and honest. If you do not wrap up your glass item and it chips on the way home please don’t try to return it. The big retail box stores will let you pretty much return anything cause they have HUGE profit margins and they don’t own the items but have these very unfair forced return contracts with the suppliers so they risk nothing by accepting an item for return. Auctions do not have this ability so please do not expect this. It is unreasonable and we will not be able to help you.