SUPPORT TICKETS

NOTE: YOU ARE NOT LOGGED IN

If you have an account please log in before opening a ticket.
Registered users will see all open and all previous support tickets and replies below.
if you are having problems registering you can contact us below without and account.

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Subject*


Description*


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If you have an account you should log in to see any previous support ticket replies here.

WHAT IS A SUPPORT TICKET?

It’s better then email as it’s guaranteed to NOT get lost in cyberspace!  If you Need help? Have questions? Need Shipping? Wish to pay for your items and arrange storage? Please fill in the blanks above and create new ticket. (If you are not logged in you should log into your account first and open a ticket, if you are not registered or are having problems logging in you can fill out a guest ticket but you will need to rely on your email to view the answer so be sure to check your spam/bulk email folder if that is the case)

LOCATION for PICKUP and PREVIEW

You can drop by during business hours at 815 King St. (Back of plaza) Midland Ontario to preview the upcoming auction items in person or to pick up your winnings.

Hours:

SUNDAY – CLOSED
MONDAY – CLOSED
TUESDAY – 10am to 5pm
WEDNESDAY – 10am to 5pm
THURSDAY – 10am to 5pm
FRIDAY – 10am to 5pm
SATURDAY – 11am to 3pm

We are closed on Statutory Holidays as well.

HOW DO I CONTACT YOU?
Simply go to the top of this page and you will see a box under the word SUBJECT and another under the word DESCRIPTION this is the same as email but it is guaranteed to get to us unlike email that is very unreliable. Simply fill in the blanks, click SUBMIT TICKET and we will receive your inquiry. This works after hours as well!

WHY NO PHONE or EMAIL?
We DO NOT have phone support for MidlandAuctions or publicly post our email address due to spam email, more and more online business’s do not publish phone numbers these days as we are all switching to a online support world. By using a online ticket support system we can answer support tickets when we are free to do so without impeding workflow and without interruption at the pickup area where we help customers at a first come first serve basis (Taking a phone call while someone is standing at the counter is unfair to the person at the counter). We find this way much more efficient and it also allows us to assist customers after hours.

PROBLEMS USING TICKET SYSTEM?
We have been informed that first generation IPADS running safari web browsers do not all work with the ticket system, if the ticket system is not working for you please try a different browser or device or computer. Older computers or computers with java turned off or not updated may also not work.