WE USE SUPPORT TICKETS


 

 

What is a SUPPORT TICKET?
It is like email but better as nothing goes missing!  Email is not always reliable and can get lost or put into your junk/spam folder. This will send you email notices however all the conversation is stored right here in a threaded discussion so we can always go back and see what we have previously discussed and if the email notifications go to your spam/junk folder or ours we still see them right here!  Our staff monitor these support tickets closely and respond as soon as possible to assist you. We do not have phone or email support, all correspondence with us is done either in person or using our support ticket system.


CLICK HERE TO CONTACT US

(OPEN A NEW SUPPORT TICKET)



CLICK HERE TO VIEW AND REPLY

(TO ACCESS EXISTING SUPPORT TICKETS – READ & REPLY)


 

LOCATION for PICKUP


APPOINTMENT MANDATORY

We have PICKUP TIMES available each week at the following days and times.

Tues - 10am to 2pm
Wed - 5pm to 7pm *NEW*
Thurs - 10am to 2pm
Fri - 10am to 2pm

NOTE: 2022 Holiday info. We will be closed from Dec 24 2022 to jan 2 2023 for our annual Xmas holiday. The last auction of 2022 will end dec 18 with pick up until Dec 23rd.

NO DROP IN PICKUPS
PICKUP APPOINTMENTS REQUIRED
CLICK HERE TO BOOK A TIME




Pickup Details for this auction:
A pickup appointment is required. Pickup is Tuesday to Friday. Once you have booked your appointment you can pickup your items at 6493 Highway 93, Waverly Ontario. please book a pickup appointment time at least 12 hours before you plan to come pickup your items.

GPS ISSUES: Please note that some GPS systems do not recognise our address so just enter "Waverly" as we are at the only intersection in town. You can also try Elmvale instead of Waverley with our address as some GPS systems accept that as well.

MAP: Click here for map

* We are closed on Statutory Holidays as well as the week of Christmas to Newyears for our annual holiday for us and the staff.

Please Note: We DO NOT have a phone at the shop so please do not open a ticket to ask for our phone number or ask us to call you.  You are online right now reading this, click the OPEN NET TICKET button above and contact us that way.  We promise we will reply ASAP.   You can drop by the shop if you wish to chat in person as well during business hours. We suggest not dropping by to chat on Tuesday Mornings as it’s the first day of auction pickup and rather busy usually at the shop.

Why No Phone?

More and more online business’s do not publish phone numbers these days as we are all switching to a online support world. By using a online ticket support system we can answer support tickets when we are free to do so without impeding workflow and without interruption at the pickup area where we help customers at a first come first serve basis (Taking a phone call while someone is standing at the counter is unfair to the person at the counter). We find this way much more efficient and it also allows us to assist customers after hours