Click this icon below or on the right side of your screen for quick access to your support center. Here you can open support tickets to ask for help, shipping or general questions. Our staff monitor these support tickets closely and respond as soon as possible to assist you. We do not have phone or email support, all correspondence with us is done in person or using our support ticket system.
WHAT IS A SUPPORT TICKET?
It’s better then email as it’s guaranteed to NOT get lost in cyberspace! If you Need help? Have questions? Need Shipping? Wish to pay for your items and arrange storage? Just open a new support ticket, fill in the blanks and this will create a new support ticket. No more lost emails. You can check back in to see a reply from our staff and the status of your ticket. You should also receive a EMAIL notification when we reply or update your ticket. Please do not reply to these emails, we will not receive the email.
LOCATION for PICKUP and PREVIEW
You can drop by during business hours at 815 King St. (Back of plaza) Midland Ontario to preview the upcoming auction items in person or to pick up your winnings.
|TUESDAY||–||10am to 5pm|
|WEDNESDAY||–||10am to 5pm|
|THURSDAY||–||10am to 5pm|
|FRIDAY||–||10am to 5pm|
|SATURDAY||–||11am to 3pm|
* We are closed on Statutory Holidays as well as Dec 24th to January 9th
You can PREVIEW the items in person from THURSDAY to SATURDAY at our location. No preview is available until THURSDAY of the week the auction items are online.
|Please Note: We DO NOT have a phone at the shop so please do not open a ticket to ask for our phone number or ask us to call you. You are online right now reading this, click the OPEN NET TICKET button above and contact us that way. We promise we will reply ASAP. You can drop by the shop if you wish to chat in person as well during business hours. We suggest not dropping by to chat on Tuesday Mornings as it’s the first day of auction pickup and rather busy usually at the shop.|
Why No Phone?
More and more online business’s do not publish phone numbers these days as we are all switching to a online support world. By using a online ticket support system we can answer support tickets when we are free to do so without impeding workflow and without interruption at the pickup area where we help customers at a first come first serve basis (Taking a phone call while someone is standing at the counter is unfair to the person at the counter). We find this way much more efficient and it also allows us to assist customers after hours