Yes, we are human and we make them too. We really try not to as it usually causes a lot more work for us and we try to make it as fair as possible. We do not want upset bidders or consignors so these things are not good for the site or our customers so we will try our best to make everyone happy.
IF A LOT WAS LISTED WITH THE WRONG PHOTOS OR DESCRIPTION
If we catch it in time we will remove the bad lot and let the bidders know what happened. If we miss it and it’s sold to two different people the winning bidder is under NO obligation to take the items if the photos or the descriptions do not match the actual items. Unless it is a lot where we have multiples (Sometimes with jewelry and new products we have or can obtain more of the same items from the consignors or suppliers) we will do our best to appease each bidder.
Most of what we sell is used goods so we would not have TWO the same to award to each bidder. so… If we accidently put TWO lots with the SAME photos and the SAME lot numbers we will contact each winning bidder and try to resolve the issue fairly if no resolution can be made we will relist the item.
IF AN ITEM IS LISTED TWICE AND SOLD
We contact both bidders and explain what has happened and ask if they wish to have a silent auction between them or have us put the auction listing back up. If both agree to have a silent auction the highest bidder takes it. if any disagree with the silent auction option we will relist the item in next week’s sale to be fair.
IF BOTH PARTIES IN A DISPUTE DISAGREE ON RESOLUTION
We simply relist the item and apologise for our mistake. Putting up 300-500 lots each week we are bound to make a mistake once in a while and boy are we embarrassed and apologetic when we do.