CHECK INVOICE PAGE
Invoices are generated a few hours after the auction closes. If you are bidding on items this week please check your INVOICE page on Monday to confirm the items you won. Items will be moved from your bids and status page to your invoice page. Please do not rely on email to tell you if you won or were outbid. Emails often get stopped or filed as spam/trash/bulk so they are unreliable. Check your INVOICE page on Monday to see if you won anything that needs to be picked up.
LATE FEE’S
Please do not be late paying for your items. We never want to charge the late fees as we want all items to be paid for on time but… if you feel the need to be late please be aware that a $10.00 PER LOT late fee will be added to your invoice! NO EXCEPTIONS! If you can not make it in on time for whatever reason you can pay online with interac email money transfer or request that we send you a paypal invoice to pay online with credit card. Please do this BEFORE Saturday.
NEED SHIPPING?
We ship anywhere in Canada. You pay actual shipping rates plus handling. If you need shipping please open a support ticket on the contact us page and request a shipping quote. It is best to do this before Thursday. More details can be found under the questions menu.
STORAGE
You have 5 days to pick up your items, if you pay for them on time but can not pick them up we will store smaller items for you for 1 additional week free. Anything that takes up more then 1sq foot will be billed a 2.00/sq foot per week storage fee. At 60 days we will consider your items abandoned and either resell them, donate them or dispose of them and invoice you the costs involved. Also our insurance does not cover your property (Includes theft, fire, damage, etc.) your home insurance may cover this but ours does not so do this at your own risk.
NO STORAGE FOR LARGE ITEMS
Furniture or large bulky items will be invoiced a minimum 25.00/week for anything the size or a chair and dressers, tables, cabinets, etc are 40.00/week. Large items 14 days will be considered abandoned and disposal fees and storage fees will still need to be paid.
BRING HELP WITH YOU
If you purchase a LARGE item such as a appliance or furniture piece or you are unable to lift heavier items you need to bring help with you to load it . Our staff can not assist you in loading items into your vehicle we will bring the items to the counter.
PACKING ITEMS
Please bring boxes with you, we usually have wrapping material (tissue or newsprint) and bags here but we do not pack dishes or glass items for you as we want you to see the items before packing them to make sure they are in as described condition.
